Answers, in plain English
If your question is not here, the Congif agent answers members around the clock and our support team replies to everyone within one working day.
Account
Can I change my username?
No — usernames are permanent because they identify you across the platform and are your referral code. You can change your display name any time.
How do I become a provider?
Open “Become a provider”, complete the application, pay the onboarding fee and submit identity verification. Once approved, your dashboard switches to the provider view.
What do memberships unlock?
Free covers exploring, following and booking. Premium adds posting on the feed, messaging providers directly and exclusive experiences. VIP adds concierge matching and priority access.
How does the referral bonus work?
Share your referral link. When someone joins with it and makes their first approved payment, the bonus is credited to your wallet automatically.
Booking
How do I book a celebrity or provider?
Open their profile, choose the service you want — a meet & greet, a video call or a custom experience — and follow the checkout. Once your payment is confirmed, a private conversation with them opens automatically in your inbox.
How soon will a provider confirm?
Most confirm within a few hours. Every profile shows a typical response time, and you are notified by email and in the app the moment they respond.
Can I ask for something that is not listed?
Yes. Use “Request a custom experience” on any provider profile, or the request form on the homepage and our team will match you.
Payments
How do I pay?
By cryptocurrency transfer to the address shown at checkout, or from your Congif wallet balance. Every crypto payment is reviewed by a person before it is confirmed.
Why can I not pay a provider directly?
Because that removes every protection you have. Payments made on Congif are held, reviewed and refundable. Money sent directly to an individual cannot be recovered. Nobody from our team or any provider will ever ask you to pay outside the platform.
How long does confirmation take?
Most payments are confirmed within a few hours. You receive an email as soon as it is approved, and a clear explanation if anything is wrong.
What currency are prices in?
Everything is settled in US dollars. You can display prices in more than 30 currencies from the footer, using live exchange rates.
Refunds
What is your cancellation policy?
Free cancellation with a full refund up to 7 days before. A 50% refund between 3 and 7 days before. No refund within 24 hours. You always see the exact amount before you confirm a cancellation.
Where does my refund go?
Straight to your Congif wallet, from which you can withdraw to any supported crypto wallet — or you can request a direct payout instead.
Safety
How do you verify providers?
Providers apply, pay an onboarding fee and are reviewed by our team. Identity verification requires a government document. Verified accounts carry a badge, and every profile shows a trust score.
What should I do if someone asks me to pay off the platform?
Stop, do not send anything, and report the conversation from the chat menu. That request alone is grounds for permanent removal.
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Still stuck?
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