Congif works because people trust it. These guidelines apply to profiles, listings, messages, feed posts, comments and reviews.
Be real
- Use your own photos and describe yourself accurately.
- Do not impersonate anyone — a celebrity, a business, a member of our team or another member.
- Do not run multiple accounts to inflate reach or evade a suspension.
- Reviews must come from a real, completed booking. Buying, selling or trading reviews is not allowed.
Be safe
- No threats, harassment, stalking or intimidation.
- No hate speech or attacks based on race, ethnicity, nationality, religion, disability, gender, gender identity or sexual orientation.
- No sexual content involving minors, ever. We report it to the authorities without exception.
- No content that promotes self-harm, suicide, eating disorders, violence or terrorism.
- No sexual services, and no listings that are illegal where they would take place.
Keep it on the platform
All payments stay on Congif
Every payment for a booking, experience, video call, membership, fan card or any other service must be made through Congif. Paying a provider, guide, agent or any individual directly — by bank transfer, cash, gift card, a private crypto wallet or any other method — is a breach of these terms.
Payments made outside Congif carry no booking protection, no refund rights and no dispute support. We cannot recover money that never passed through the platform. Nobody from our team will ever ask you to pay outside the platform, and no provider is permitted to request it.
If anyone asks you to pay directly, stop the conversation and report it immediately from the chat menu or through our contact page. Accounts that solicit off-platform payment are suspended permanently.
Do not share personal phone numbers, external chat handles, bank details or private wallet addresses in order to take a booking off Congif. Sharing contact details after a booking is confirmed, for the practical delivery of that booking, is fine.
Respect privacy
- Do not post someone else’s private information, photos or messages without permission.
- Do not record calls or meetings without explicit consent.
- Do not publish a provider’s location or movements in real time.
Post well
- Share your own photos and experiences. Do not post content you do not have the rights to.
- No spam, no repetitive posting, no engagement farming, no unrelated promotion.
- Label paid promotion honestly.
- No misleading claims about what a booking includes.
What happens when someone breaks these rules
Depending on severity we may remove content, restrict features, withhold a payout pending review, suspend the account, or close it permanently. Serious cases — fraud, threats, anything involving minors — are reported to the relevant authorities. Suspended members may appeal once from the suspension screen.
Reporting
Every profile, post, comment and conversation has a report option. Reports are confidential; the person you report is not told who reported them. Urgent safety concerns should also be sent to support@congif.com.