Congif operates globally. This policy explains how Congif International Ltd handles personal data, and applies wherever you are.
1. What we collect
- Account data — username, email address, country, phone number, password (stored only as a salted hash), and your public member ID.
- Profile data — display name, photo, cover image, biography, city, languages, interests and anything else you choose to add.
- Verification data — when you apply for identity verification: your legal name, date of birth, address and the identity document images you upload.
- Transaction data — bookings, payments, payment proof images, wallet movements, withdrawals and their status.
- Communications — messages you send on the platform, support requests and the emails we send you.
- Technical data — IP address, browser and device information, approximate country derived from your IP, pages viewed, and the language and currency you choose.
2. Why we use it
- To create and operate your account and show you the platform in your language and currency.
- To process bookings, payments, payouts and refunds.
- To verify identity, prevent fraud, detect abuse and keep the community safe.
- To provide customer support and to answer you in the Congif agent chat.
- To send service messages you cannot opt out of (payment confirmations, security notices) and, where you have not opted out, occasional product news.
- To meet legal, tax and regulatory obligations.
3. Legal bases
Where the GDPR or a similar law applies, we rely on: performance of a contract (operating your account and bookings), legitimate interests (safety, fraud prevention, improving the service), consent (marketing email, optional cookies), and legal obligation (record keeping, responding to lawful requests).
4. Identity documents
Verification documents are used only to confirm who you are. They are never shown on your public profile, never shared with providers or other members, and are accessible only to the small number of trained staff who review them. We keep them only as long as we need them for verification and for the record-keeping period required by law.
5. Messages
Messages are stored so that conversations work across your devices and so that we can investigate reports of fraud, harassment or off-platform payment. Trained staff may review a conversation when a report is made or where there is a credible safety or fraud concern. Every such access is recorded in our internal audit log. We do not sell message content and we do not use it for advertising.
6. Sharing
We share personal data only with:
- Providers you book — your display name and the details needed to deliver the service. Never your email address, phone number or payment details.
- Service suppliers — hosting, email delivery, translation and analytics providers acting on our instructions.
- Authorities — where we are legally required to, or to protect the rights and safety of our members.
We never sell your personal data.
7. International transfers
Congif serves members in more than 180 countries, so your data may be processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.
8. Retention
We keep account data while your account is open and for a reasonable period afterwards to meet legal, accounting and fraud-prevention obligations. Transaction records are kept for the period required by applicable law. You can ask us to delete data that we are not required to keep.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to withdraw consent, and to receive a portable copy. Most of this is available directly in your settings; for anything else write to support@congif.com and we will respond within one month.
10. Security
We protect data with encryption in transit, hashed passwords, strict access controls, rate limiting, audit logging and manual review of sensitive actions. No system is perfect — please use a strong, unique password and tell us at once if something looks wrong.
11. Children
Congif is not for anyone under 18. We delete accounts we discover belong to minors.
12. Payments
All payments stay on Congif
Every payment for a booking, experience, video call, membership, fan card or any other service must be made through Congif. Paying a provider, guide, agent or any individual directly — by bank transfer, cash, gift card, a private crypto wallet or any other method — is a breach of these terms.
Payments made outside Congif carry no booking protection, no refund rights and no dispute support. We cannot recover money that never passed through the platform. Nobody from our team will ever ask you to pay outside the platform, and no provider is permitted to request it.
If anyone asks you to pay directly, stop the conversation and report it immediately from the chat menu or through our contact page. Accounts that solicit off-platform payment are suspended permanently.
13. Cookies
See our Cookie Policy.
14. Contact
Privacy questions: support@congif.com