The standard windows
Unless a listing states otherwise, the following applies to every booking on Congif:
- 7 days or more before the booking — free cancellation with a full refund.
- Between 3 and 7 days before — a 50.00% refund. The remainder compensates the provider for time already reserved and preparation already made.
- Within 24 hours of the booking — no refund.
Before you confirm any cancellation, Congif shows you exactly what you will get back. Nothing is decided until you confirm.
Before the provider confirms
If you cancel before the provider has confirmed, you always receive a full refund regardless of the date.
How refunds are paid
Approved refunds are credited to your Congif wallet immediately after review, and you can withdraw from there to any supported crypto wallet. If you would rather receive a direct crypto payout, choose that option when you request the refund.
If the provider cancels
You are refunded in full, whenever it happens. You may also ask our team to find you an alternative provider at no extra cost.
Exceptional circumstances
Where a booking becomes impossible because of a serious event outside anyone’s control — a natural disaster, government restriction, border closure, serious illness with evidence, or a death in the immediate family — contact us. We review these case by case and generally refund in full.
Experiences with fixed dates
Some experiences have limited seats and non-transferable costs. Where a listing sets a stricter policy it is displayed prominently on the listing page and at checkout, and it overrides the standard windows.
Memberships and fan cards
Membership subscriptions and fan cards are digital goods delivered immediately and are non-refundable once activated, except where the law where you live says otherwise. You can cancel a membership at any time; it then simply runs to the end of the period you paid for.
How to cancel
Open the booking from your dashboard and choose Cancel booking. You will see the refund amount before confirming. If the booking is already paid, the refund goes to our team for review and is normally settled within 24 hours.