Last updated on publication. These terms apply to everyone who uses Congif, anywhere in the world.
1. Who we are
Congif is an international marketplace operated by Congif International Ltd. We connect members with verified public figures, celebrities, hosts, private guides, companions and experience providers (together, “providers”). We are a venue and a payment intermediary. We are not the provider of the experiences listed on the platform, and we do not employ providers.
2. Accepting these terms
By creating an account, browsing, booking or providing a service you agree to these Terms of Service, our Privacy Policy, Booking Terms, Community Guidelines and Acceptable Use Policy. If you do not agree, please do not use Congif.
3. Eligibility
- You must be at least 18 years old, or the age of majority where you live, whichever is higher.
- You must be legally able to enter into a binding contract.
- You must not be barred from using the service under the laws of your country, and you must not appear on any applicable sanctions list.
- One person, one account. Accounts may not be sold, shared or transferred.
4. Your account
You are responsible for everything that happens under your account. Keep your password private, use a strong and unique one, and tell us immediately if you suspect unauthorised access. Usernames are permanent and are used to identify you across the platform. We may reclaim usernames that impersonate other people, brands or Congif itself.
You must provide accurate information. Providing false identity, contact or payment information is grounds for immediate suspension.
5. Bookings
When you book, you enter into a direct agreement with the provider for the service described in the listing. Congif facilitates the introduction, holds the payment and provides the dispute process described in our Dispute Policy.
Providers set their own prices, availability and inclusions. Travel, transport, security and any other logistics are arranged by the provider and their team, and are included in the price only when the listing says so.
6. Payments and fees
All payments stay on Congif
Every payment for a booking, experience, video call, membership, fan card or any other service must be made through Congif. Paying a provider, guide, agent or any individual directly — by bank transfer, cash, gift card, a private crypto wallet or any other method — is a breach of these terms.
Payments made outside Congif carry no booking protection, no refund rights and no dispute support. We cannot recover money that never passed through the platform. Nobody from our team will ever ask you to pay outside the platform, and no provider is permitted to request it.
If anyone asks you to pay directly, stop the conversation and report it immediately from the chat menu or through our contact page. Accounts that solicit off-platform payment are suspended permanently.
Congif charges providers a platform commission of 20.00% on each transaction. The commission is shown to providers before they confirm a price. Members pay the price displayed at checkout; prices are set in US dollars and converted to your chosen currency for display only.
Payments are made by cryptocurrency transfer to the addresses published in your checkout, or from your Congif wallet balance. Every crypto payment is reviewed manually by our team before it is confirmed. Some purchases cannot be paid from wallet balance; the checkout screen always tells you which methods are available.
7. Wallet and withdrawals
Your wallet balance is a record of funds held on the platform for your use. It is not a bank account, it earns no interest and it is not insured as a deposit. Withdrawals are reviewed manually for fraud prevention and are normally processed within 24 hours. The minimum withdrawal is 50.00 US dollars.
8. Content you post
You keep ownership of the photos, text and other content you post. By posting it you grant Congif a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and distribute that content for the purpose of operating and promoting the platform. You confirm that you have the right to post it and that it does not infringe anyone else’s rights.
We may remove content that breaches our Community Guidelines and may suspend accounts that do so repeatedly.
9. Verification
Identity verification and the verified badge are decisions made by Congif at our discretion. A verified badge means we have checked identity documents; it is not a guarantee of quality, safety or outcome, and it does not make Congif responsible for a provider’s conduct.
10. Prohibited conduct
You may not use Congif to arrange or advertise anything illegal, to harass or endanger anyone, to solicit off-platform payment, to circumvent our fees, to scrape or copy the platform, to interfere with its security, or to impersonate another person. The full list is in our Acceptable Use Policy.
11. Suspension and termination
We may suspend or close an account that breaches these terms, that presents a risk to other members, or where we are required to do so by law. Suspended members may submit one appeal from the suspension screen. You may close your own account at any time from your settings, provided you have no open bookings, pending payouts or outstanding balance.
12. Disclaimers
Congif is provided “as is”. We do not warrant that any provider will meet your expectations, that any listing is error-free, or that the platform will always be available. To the maximum extent permitted by law we exclude all implied warranties.
13. Limitation of liability
To the maximum extent permitted by law, Congif’s total liability to you for any claim arising out of or relating to the platform is limited to the total fees you paid to us in the twelve months before the claim. We are not liable for indirect, incidental or consequential losses, nor for the acts or omissions of providers or members.
Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
14. Indemnity
You agree to indemnify Congif against claims, losses and reasonable legal costs arising from your breach of these terms or your misuse of the platform.
15. Changes
We may update these terms. Material changes will be announced on the platform and, where appropriate, by email. Continuing to use Congif after a change means you accept the updated terms.
16. Governing law and disputes
These terms are governed by the laws of the jurisdiction in which Congif International Ltd is established, without regard to conflict-of-law rules. Before starting formal proceedings, please raise the matter through our Dispute Policy. Nothing here removes any mandatory consumer rights you have where you live.
17. Contact
Questions about these terms: support@congif.com.