Rachel Botsman
Trust Fellow at Oxford's Saïd Business School and author of Who Can You Trust?, on how trust is built and broken
About Rachel Botsman
Trust is the subject I keep returning to, and I approach it the way an engineer approaches a bridge: what bears the load, where are the cracks, what happens under stress. I teach on the topic at Oxford's Saïd Business School and have spent years studying why people place confidence in strangers, platforms and institutions. Expect careful questions rather than tidy answers, and a framework you can actually apply afterwards.
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