Spent the morning on the support floor listening to calls instead of reading the dashboard. Forty minutes in, a first-time investor asked what a stop loss actually does to her order. We have written that answer six different ways and none of them reached her. Back to the drawing board on education.
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The dashboard never tells you that. Support calls are the only honest input we get.
We do a similar rotation quarterly. Product people last two calls before they go quiet.
Would you share the six versions. Genuinely useful for the rest of us writing this.